|
The
rung of a ladder was never meant to rest upon, but only to hold a person's
foot long enough to enable him to put the other somewhat higher. - Aldous
Huxley
The staff of an organization
should be regarded as an asset to protect and develop, rather than a liability
to decrease as much as possible. If you are in a supervisory position,
you will find that you get the best results when you treat people as partners,
increasing their level of authority as their skills and responsibilities
increase. Here is what you can do:
- Realize that you
are not knowledgeable about everything, and that there is always an
opportunity to learn from others - especially about the specifics of
their particular jobs. Giving or sharing power is an act of generosity,
courage, and leadership.
- Assess each individual's
willingness to be empowered. Each person has a different level of need.
The best employees see the additional power as a vote of confidence
and become increasingly motivated.
- Avoid failure by
assessing the person's ability to exercise the new power. Make sure
that he is properly trained beforehand.
- Make sure that
people know the limits of their authority. When they show confidence
and ability within those limits, consider increasing their power.
- Give people a chance
to find their own ways to attain objectives.
- Don't fix other
people's mistakes without first giving them a chance to do it themselves.
They will learn to be responsible for their own decisions if they have
an opportunity to learn from their own errors.
- Monitor your management
systems (decision-making, information flow, selection authority, accountability)
frequently to make sure they encourage staff performance rather than
present obstacles to it.
- Increase the skills
and confidence of your work group by making training an ongoing activity.
- Follow this golden
rule: treat other people as you would like to be treated. Develop personal
relationships with your staff that are based on respect and trust.
- If people are reluctant
to assume new responsibilities, be patient. Try to make it clear to
them that they, as well as you and the organization, will benefit from
their increased effort and skills.
- Be consistently
supportive of your colleagues. As you win their trust, your people will
be more willing to take on new challenges.
|